PowerRec

About PowerRec
 

SmartVoice PowerRec is an award winning digital multi-channel voice recording system that enables you to record telephone communications in a quick, easy and reliable manner. Our systems have been deployed in thousands of call centers, trading markets and other areas and have been proven to dramatically improve business performance and productivity. Unlike other companies, we offer the entire hardware/software solutions package inclusive of the recording server, client software, voice cards and PCI cards at a affordable price.
 

Features

SmartVoice PowerRec is a prestigious recording system that involves perfect integration of out custom made software and hardware. Since we control both software and hardware used, we are able to add customized features as well as making our machines reliable and user friendly. Below are some powerful and productive features built in to our systems.
 

• Universal Compatibility
  
  Our products can be employed in virtually any environment including T1/E1 connections, VoIP, all types of Analog lines & Digital PABX connections; and various trigger modes including on/off hook, VOX, DTMF, Event trigger, CTI real time data & CDR capture.
   
• Superior Digital Performance
  
  Our servers use advanced compression techniques to digitize and compress incoming voice packets and archive them on various media storage devices within the server and the network.
   
• Intelligent Disk Management
  
  Automatic disk management without human intervention. Default option overwrites oldest records first.
   
• Versatile Playback Options
  
  The calls can be stored in various formats including the industry standard G.729 format and can be accessed through the web or local/mobile telephone networks.
   
• Dynamic Search Options
  
  Including incoming caller ID, DTMF, time, date, agent ID & custom made notes.
   
• Safe and Secure Data Storage
  
  We adopt stringent security measures to ensure data protection.
   
• Web Access Point
  
  We provide web access point which allows you to search your recordings on any browsers.
   

Applications & Benefits
 

Call Evaluation and Documentation
 

As they say, you can’t manage what you don’t measure. Our recording solution provides you with an invaluable and concrete tool that lets you evaluate and monitor the customer interactions, agent performance, and overall quality of customer service.
 

Regulatory and Legal Compliance
 

It has become an increasingly common practice in the financial services industry to record and document the calls and other communications. In some cases, it has been adopted as a legal and regulatory standard. By storing the calls, you can avoid the inherent risk present in voice communications and provide concrete evidence in case of litigation and other internal/external disputes.
 

Reduced Risk and Liability
 

Our products have been proven to improve overall customer satisfaction levels (through increased monitoring) and employee productivity (through increased evaluation).
 

How it Works
 

Still not sure how it works? Don't worry, here is a diagram to show you how our PowerRec system can help you in more ways than one. If you still aren't sure, feel free to contact us here.
 

For more details, please download our product brochure here or contact us now.