Recording & Replay

Our custom made recording programs that rely on perfect integration of software and hardware instantaneously records all phone call conversations and stores them in various different formats ready for playback anytime. Equipped with our dynamic search options, pinpointing conversations has never been more efficient.

Optimize Workface

Using our Interactive Voice Response System (IVRS), customers can be diverted to your highly trained staffs equipped with the most suitable skill to resolve the customer's enquiry. This effectively increases customer satisfaction and provides better workforce allocation.

Risk Minimization

Legislation placed on organizations to record all phone calls are very common in many countries. Not only will SmartVoice help you pass legal regulations easily but also allow for simple fact verifications and dispute regulations. By reducing your concerns in specific areas you can focus time and money on more urgent matters in the organization.risk present in voice communications associated with financial transactions and strengthen your corporate risk management strategy.