IVR & UMS

IVR & UMS


IVRS and UMS are two widely used systems that compliments our PowerRec Servers. Many of our customers tend to purchase both these systems together as they can effectively improve your efficiency as well as customer service. If you would like to have one of these handy systems in your organization then contact us now.

 

About IVRS

 

Interactive Voice Response System (IVRS) is a technology that automates interactions with telephone callers. Customers can use a touch-tone telephone to interact with a database to acquire information from or enter data into the database.
 

Enhanced Perspective
 

The IVRS system reduces the agent workload and eliminates the need for additional manpower. This enables you to focus on the core service areas and analyze your operations from a better perspective.
 

Customer Satisfaction
 

The IVRS system enables you to provide 24/7 quality service to your customers who can access information whenever and from wherever they want. This leads to increased customer satisfaction levels.

 

Increased Productivity
 

The IVRS system helps save cost (due to reduced manpower) and time (due to system automation). It also leads to operational efficiency and helps boost business productivity.

 

Greater Flexibility
 

The IVRS system is both multi-functional and intelligent which gives you higher flexibility in terms of employee management, service quality, service hours and overall system design.

 

About UMS
 

Unified Message System (UMS) helps manage fax, email and voice mail messages in a single mailbox. By unifying message administration, it saves time and cost, enhances business productivity and makes mail management simple and efficient.
 

Cost Effective
 

By handling all forms of messages - email, voicemail, fax etc. - at the same place, you can save time and money. In fact, UMS has proven to be cost effective and yield a high ROI to our customers.
 

Higher Efficiency
 

Accessing all messages from a single mailbox definitely boosts employee productivity and business results by saving time spent on reading, processing and managing different types of messages.
 

Easier Management
 

UMS enables employees to access and manage messages and easily, effectively and more conveniently. Our message unification services have earned plaudits for simplifying operations.
 

Simple User Interface
 

Recognizing the non-technical background of our customers, we have specifically designed the system in a very user friendly manner with a easy to use GUI interface and detailed user manuals.